History Of Reliable Receptionist

Reliable Receptionist came about from the concept that there ought to be some more attractive alternatives for small and mid-sized businesses that do not have the cash flow so as to hire a full-time telephone receptionist, would not wish to use voicemail, and much prefer to avoid outsourcing such an important task to a team abroad.

The company came about from the original ethos that key employees must be able to fully focus on what they do best. It’s agreed that the use of voicemail is a pertinent method for taking messages, but it does not perform at all well in terms of greeting callers.

Reliable Receptionist was set up to help the smaller and mid-sized businesses to grow their professional image, manage the workload more effectively, potentially convert a caller into a customer, and improve overall customer service.

The Management Team

President and Founder – Victor Mataraso

Victor Mataraso developed his career while helping other people to fully establish their businesses. There’s no doubt he’s particularly passionate with respect to providing help to entrepreneurs in addition to small business owners in enhancing their professional image, streamlining business operations which equates to higher revenue, creating additional free time, improving customer service, and, of course – reducing costs.

The San Francisco Chronicle previously interviewed Victor as the founder and president of Reliable Receptionist, while the California Employers Association also profiled him. The San Francisco Chapter of the American Marketing Association featured him as a key speaker, and he’s been the author of many articles that are related to improved customer service and profitability. He holds a B.S. in Communications which was achieved while at Newhouse School in Syracuse, and also attended the Golden Gate University, whereby he gained an M.B.A.

He loves to spend time together with his wife and his three children at Walnut Creek, CA, where they have their home. Furthermore, he’s a keen cyclist, hiker, songwriter, singer, and he also enjoys playing the guitar.

Technology

It’s true that plenty of the old-fashioned answering services happily gloat about their impressive longevity, while they make reference to the AT&T switchboard (plug-in operator type) that they set out with (and likely still have). Reliable Receptionist, on the other hand, was built from the roots up in the same form as it is today – an off-site telephone receptionist.

The company was launched in 2007, and they are happy to state that they never did possess the old-fashioned switchboard format, and their receptionists know absolutely nothing about plugging those oversized cables into countless receptacles.

Rather, they have fully invested their resources into creating highly sophisticated technology for call handling which relies on state-of-the-art computerized telephony integration. What this means for you is your callers will avoid the feeling that they’ve been passed through to an answering service.

Instead, they’ll believe that they’ve reached you in your office. Likewise, Reliable Receptionist’s receptionists have been trained extensively to use call handling software that accesses the relevant information with respect to your company. And that’s how they can function just like your own employees would when they take a phone call.